NAFFCO provides maintenance and service support for fire and life-safety systems.
If your facility requires maintenance assistance, submit a request through the NAFFCO Customer Service Help Center.
Information to Provide
Please include:
- Customer/company name
- Project/site name
- Site location
- Contact person
- Contact number
- System/equipment requiring service
- Description of the issue
- Existing AMC information, if applicable
- Previous service reference, if available
Supporting Information
Where applicable, attach:
- Equipment photographs
- Previous service reports
- System details
- Error indications
- Relevant technical documents
Maintenance Services
Depending on the applicable service arrangement and requirements, NAFFCO's maintenance activities include areas such as:
- Planned preventive maintenance
- Corrective maintenance
- Reactive maintenance
- Fire pump testing
- System analysis
- Fit-out works
- One-time service
- Annual Maintenance Contract services
Availability and scope depend on your location, contract, system, and service requirements.
Existing AMC Customers
If your site has an existing Annual Maintenance Contract, include your contract, site, or previous service reference whenever available.
This can help identify the applicable service arrangement more efficiently.
Important Safety Notice
Fire protection and life-safety systems should only be inspected, serviced, modified, or repaired by appropriately trained and authorized personnel.
If there is an immediate threat to life or property, contact the relevant emergency authority and follow your site's emergency procedures.
NAFFCO Customer Service
Protecting Life, Property & the Environment
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