Your support request may move through different statuses while it is being handled.
Understanding these statuses can help you know whether any action is required from you.
Open
Your request is currently being reviewed or handled by the Customer Service team or concerned team.
Pending
Additional information or action may be required from you before the request can proceed.
Please review the latest communication and respond with the requested information.
On-hold
Your request may require additional internal coordination, information, or action before processing can continue.
No immediate action may be required from you unless our team contacts you.
Solved
The request has been considered resolved.
If you receive a solved-ticket notification, review the latest response for the resolution or information provided.
Closed
A closed ticket has completed the support lifecycle.
If you have a new or unrelated issue, please submit a new request.
Keep Your Ticket Number
Your ticket number is the primary reference for your request.
When following up, use the existing ticket whenever possible instead of creating a duplicate request.
NAFFCO Customer Service
Protecting Life, Property & the Environment
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