Providing complete and accurate information helps the NAFFCO Customer Service team understand your request and coordinate it with the appropriate department.
General Requests
For a general inquiry, please provide:
- Your full name
- Company name
- Email address
- Contact number
- Country/region
- Clear description of your inquiry
Project-Related Requests
If your inquiry relates to a project or site, please also provide:
- Project name
- Project location
- Site contact person
- Relevant system or equipment
- Project/reference number, if available
Technical Support Requests
For technical assistance, provide as much equipment information as possible:
- Product/system name
- Model number
- Serial number
- Equipment location
- Description of the problem
- Error/warning indication
- When the problem started
- Current equipment condition
Where possible, attach photographs of the equipment and its nameplate.
Maintenance Requests
For maintenance-related assistance, provide:
- Site/project name
- Location
- System requiring service
- Description of the issue
- Existing AMC/service information, if applicable
- Previous service report or ticket number, if available
Attachments
Helpful attachments may include:
- Photos
- Videos
- Error screenshots
- Equipment nameplates
- Service reports
- Purchase documents
- Drawings
- Relevant technical documents
Why Is This Information Important?
Complete information reduces unnecessary follow-up communication and helps Customer Service coordinate your request with the appropriate team more efficiently.
Please do not share passwords, payment-card information, or other unnecessary confidential credentials through a support ticket.
NAFFCO Customer Service
Protecting Life, Property & the Environment
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