How to Add Information or Attachments to an Existing Support Ticket

If you have already submitted a support request, you do not need to create a new ticket to provide additional information.

Reply to the Existing Ticket

You can reply to the ticket communication you received and provide the additional information.

Keep the ticket number and existing conversation intact.

Through the Help Center

If available for your account:

1. Sign in to the NAFFCO Help Center.
2. Open your requests.
3. Select the relevant ticket.
4. Add your reply.
5. Add supporting attachments where required.
6. Submit your update.

What Can I Add?

You can provide additional:

• Information
• Photos
• Screenshots
• Documents
• Equipment details
• Serial/model numbers
• Project information
• Service information

Avoid Creating Duplicate Tickets

Please do not create another ticket simply to provide additional information about an existing request.

Keeping all updates within the original ticket maintains the complete conversation history and helps our teams track your request more effectively.

NAFFCO Customer Service
Protecting Life, Property & the Environment